⚙️ IT Operations & Service Delivery:
ITSM Frameworks, Incident & Problem Management, Operational Governance, SLA Compliance
🤝 Leadership & Strategy:
Team Coaching & Mentoring, Vendor & MSP Management, Cross-Functional Team Leadership, Stakeholder Reporting
💻 Technical & Infrastructure:
Infrastructure Monitoring, Endpoint & Identity Management, Microsoft 365, SQL, Python, Linux, AI Agentic Framework, OpenAI SDK, Docker, FAST API, FLASK, Antigravity , Proxmox, JIRA, HP BAC, HP Sitescope, HP BSM.