⚙️ IT Operations & Service Delivery: ITSM Frameworks, Incident & Problem Management, Operational Governance, SLA Compliance
🤝 Leadership & Strategy: Team Coaching & Mentoring, Vendor & MSP Management, Cross-Functional Team Leadership, Stakeholder Reporting
💻 Technical & Infrastructure: Infrastructure & Security Monitoring, Endpoint & Identity Management, Microsoft 365, SQL, Python, Linux